Privacy Policy

Perfect Furnace & Duct Cleaning Ltd. values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website or services.

Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Property address
  • Any information you provide through contact forms, service requests, or customer inquiries

Non-Personal Information

  • Browser type and version
  • Device information
  • IP address
  • Website usage data
  • Cookies and analytics information

How We Use Your Information

We use the information we collect to:

  • Schedule and provide our services
  • Respond to inquiries and customer support requests
  • Send appointment confirmations and service updates
  • Improve our website and customer experience
  • Process payments and maintain business records
  • Comply with legal and regulatory requirements

Information Sharing

Perfect Furnace & Duct Cleaning Ltd. does not sell, rent, or trade your personal information to third parties.

We may share information only when:

  • Required by law or legal process
  • Necessary to complete a service request
  • Working with trusted service providers who assist in operating our business and are obligated to keep your information confidential

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic and performance
  • Enhance user experience

You can choose to disable cookies through your browser settings, although some website features may not function properly.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Data Retention

We retain personal information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and maintain business records.

Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Withdraw consent where applicable
  • Inquire about how your information is being used

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.